Terms

The following terms and conditions apply to all services offered by IW Design and Print.

  • The acceptance of a project shall be deemed as a contractual agreement between the client and IW Design and Print.
  • If the cost of a website project is over £750 then 50% of the fee is required before work commences with the balance payable upon completion.
  • If the cost of a print project is over £500 then the cost of the actual printing materials will need to be paid before printing can commence.
  • Requests for extra work or changes to the project brief after it has been agreed will affect the agreed completion date and agreed price.
  • IW Design and Print cannot always guarantee to start work immediately on a project but will arrange a mutually acceptable date with the client as to when work can commence.
  • Customers will be expected to provide the information for their website/print projects including Logo, Photo’s and Copy unless otherwise agreed.
  • All material, both text and images, supplied by the client and used in the construction of the client’s project, will remain the clients’ property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws. The client agree to indemnify and not hold IW Design and Print responsible for any and all claims resulting from the client’s negligence or inability to obtain proper copyright permissions.
  • The copyright for all material provided by IW Design and Print, such as HTML code, graphics and text, will remain the property of IW Design and Print until such time as payment has been made in full whereupon they will become the property of the client.
  • To allow the clients site to be installed, built, secured, optimised and fully completed, IW Design and Print must be granted temporary access to the clients server which must be accessible via FTP.
  • IW Design and Print makes every effort to design pages which display acceptably in the most popular current browsers, but cannot accept responsibility for pages which do not display acceptably in new versions of browsers released after pages have been designed.
  • IW Design and Print cannot accept responsibility for any alterations caused by a third party occurring to the client’s pages once installed and signed off.
  • IW Design and Print will initially optimise the client’s website for search engines but cannot guarantee high placings in search engine results.
  • When both IW Design and Print and the client agree that the website meets the brief agreed, IW Design and Print will launch the website and invoice the client for the full/remaining amount due for the project.
  • If at any point during the website development a client wishes to cancel, they may do so but will be invoiced an amount that IW Design and Print judges to be proportional to the amount of work completed on the project.
  • IW Design and Print expects final payment for FIRST TIME CLIENTS by BACS, cheque or cash no later than 7 days of the date on the invoice. Late payments will incur an interest charge of £20 daily. Updated Invoice Statements will be sent out weekly.
  • IW Design and Print expects final payment by BACS, cheque or cash no later than 30 days of the date on the invoice. Late payments will incur an interest charge of £20 daily. Updated Invoice Statements will be sent out weekly.
  • Any payment returned by the bank will incur a £20 administration charge. This will be invoiced and will be added to the total outstanding debt owed by the customer.
  • IW Design and Print does not undertake to maintain or update a client’s website as part of the design project. If a client wishes IW Design and Print to maintain or update a website, IW Design and Print will negotiate with the client a maintenance contract appropriate to the amount of work required. Website maintenance may also be undertaken on a time and materials basis if the client so wishes.
  • IW Design and Print reserves the right to alter prices at any time without notice. If a client has agreed to any services from IW Design and Print prior to a change in prices, that project will not be subject to any increase.
  • All websites designed and produced by IW Design and Print are hosted by a 3rd party and therefore IW Design and Print cannot be held responsible for any server fault or loss of earnings due to server failure.
  • Whilst at the clients request IW Design and Print will create email accounts on the clients server free of charge, we take no responsibility for creating email accounts on the clients hardware (PC, Mac, Laptop, Mobile etc).
  • The liability of IW Design and Print to the client for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods.
  • It is the responsibility of the client to check the final supplied proofs for any mistakes or errors. IW Design and Print accepts no responsibility or liability for any errors in any website or printed material after the project has been signed off by the client.
  • IW Design and Print are not VAT registered.
  • IW Design and Print reserves the right to change or modify any of these Terms and Conditions without notice.